FAQs

01. How can I place an order?

You can place an order through our website, WhatsApp, Facebook Messenger, phone call, or website live chat—whichever is most convenient for you.

02. How do I track my order?

Visit our Order Tracking page and enter your Order ID and phone number.
You can also contact us via WhatsApp, Facebook Messenger, or live chat to check your order status.

03. What payment methods do you accept?

We accept bKash, Nagad, and Cash on Delivery (COD).
Partial payment options are available, and full pre-payment is required for pre-order items.

04. What are the delivery charges?

Inside Dhaka & Chittagong City: 70 TK
Outside Dhaka: 130 TK
Express Delivery (Dhaka only): 100 TK

05. How long does delivery take?

Delivery times vary depending on your location.
For faster service, express delivery is available within Dhaka.

06. Do you offer express delivery?

Yes, express delivery is available only within Dhaka city.

07. Can I change or cancel my order after placing it?

Yes, you can request a change or cancellation if your order has not yet been dispatched. Please contact our support team as soon as possible.

08. What should I do if I receive a damaged or incorrect product?

Please contact our support team immediately via phone, WhatsApp, Facebook Messenger, or live chat. We will assist you with a replacement or return.

09. Do you offer returns or refunds?

Yes, returns and refunds are available depending on the product type and condition. Please refer to our Return & Refund Policy for more details.

10. How can I contact customer support?

You can reach our support team anytime through:

Phone call
WhatsApp
Facebook Messenger
Website live chat